Shipping & Delivery

Ordering

Once you place your order, you will receive an email confirmation from Milkbar Breastpumps containing your order details, payment receipt and tax invoice. We understand that you want to receive your order as quickly as possible so orders received prior to 12pm AEST are dispatched same business day. If placed after 12pm, your order is dispatched on the following business day. Unfortunately we are unable to amend or cancel orders once they are placed- please refer to our returns & exchange policy if applicable. 

Where payment is made via direct deposit, orders will be dispatched within 24 hours of payment being cleared by our bank. We currently only ship domestically via Australia Post eparcel. After your order has been dispatched, you will receive an Australia Post tracking number and link to track your order.

To ensure your order is received safely a signature is required on delivery. If no one is present at the delivery attempt the the order will normally be delivered to your local post office where you can pick it up later at your own convenience.

Flat Rate Shipping | Free Shipping

If your order is over $150 you will receive Free Shipping via regular Australia Post service.

If your order is under $150 you will be charged a flat rate of $8.95 for standard/regular Australia Post.

Delivery Address Estimated Australia Post delivery timeframe
Sydney 2 days
Melbourne/Canberra/Brisbane 2- 3 days
Adelaide 3- 4 days
Hobart/Darwin/Perth 5- 6 days

Please add an additional 2- 3 days for deliveries outside metropolitan areas.

Express Post

If you require your order urgently we recommend selecting Express Post. Express Postage is at a flat rate of $14.95 (excludes breastfeeding pillows). Orders within the Australia Post Express Delivery Network have an estimated next business day delivery date. Orders outside this network are delivered as fast as possible by Australia Post. Check here if you are in the Australia Post Express Delivery Network.

Frequently Asked Questions

I haven’t received my order, what next?

We selected Australia Post as our shipping partner as all orders are tracked and they have a reliable and the largest delivery network, however sometimes items are delayed. If the estimated delivery time has past and you haven’t received your order please email us at info@milkbarbreastpumps.com.au with your order details so we can lodge an investigation with Australia Post. A resolution will be provided once Australia Post has completed their investigation.

I am missing an item or I have received an incorrect item. What happens now? 

Please send us an email at info@milkbarbreastpumps.com.au so that we can resolve this issue.

I just realised that I entered the incorrect address at checkout. Who do I contact?

Please send us an email at info@milkbarbreastpumps.com.au so that this information can be updated prior to dispatch. If your item is returned due to incorrect or incomplete shipping information, an additional shipping charge is payable so that we can resend the item to you.